FAQ

How to place a pre-order?

To pre-order an item in our online store, please:

- Create an account or log in using the "My Account" tab in the top right corner of the screen
- Select your articles available for subsequent delivery
- Items available for pre-order have a Pre-order button on the product sheet. The approximate date of availability is indicated when you move your mouse over the pre-order button.
- Click "pre-order"
- Confirm and pay for your order

Once your order is approved, you will receive an order confirmation email.

To track the progress of your order at any time, please visit your account and click on "My Orders". Under this section, you will find details of your orders, and can print your invoices.

Order problems and cancellation options:

In the event of any problem encountered with an order, or if you wish to cancel, please contact our customer service team by telephone or email: eshop@manoush.com , +33 1 44 88 97 98.

How to place an order?

To place an order for an item in our online store, please:

- Create an account or log in using the "My Account" tab in the top right corner of the screen
- Select your articles as you browse on the site and add these to your basket
- Confirm your basket
- Indicate your delivery address
- Confirm and pay for your order
Once your order is approved, you will receive an order confirmation email.

To track the progress of your order at any time, please visit your account and click on "My Orders". Under this section, you will find details of your orders, and can print your invoices.

Pre-order problems and cancellation options:

In the event of any problem encountered with an order, or if you wish to cancel, please contact our customer service team by telephone or email: eshop@manoush.com , +33 1 44 88 97 98.

My basket:

Adding an article to your basket:

To add an article to your basket, you should visit the page for the product you wish to buy, select your size and then click on "Add to Basket". 

Confirm my basket

To view and order the products in your basket, visit "My Basket" located at the top right corner of the home page.

Deleting articles from your basket

To delete articles from your basket, click on the grey cross to the right of the price or change the quantity.

Term of validity of each product

The product will remain in your basket without any limited time defined in the cookies of your web browser. To empty your basket, you can delete articles directly from the basket page, or delete cookies from your browser.

Using a promotional code

To use a promotional code, you simply need to enter the promotional code into the corresponding area at the time of confirming your basket. Once the code has been approved, the promotional offer will be automatically applied to your order.

In such instance as your promotional code does not work, please contact our customer service team by email or telephone at: eshop@manoush.com , +33 1 44 88 97 98.

Complaints relating to any article purchase in the store

For complaints or claims relating to any article purchased in the store, please visit your retail outlet with your article and proof of purchase. The store manager will then outline the adequate solution. In the event of any dispute, the retail outlet will directly contact the customer service team so as to seek a satisfactory solution. 

Delivery areas covered by Maison Manoush.

The manoush.com online store can deliver to:
Azores
South Africa
Albania
Algeria
Germany
Andorra
England
Angola
Anguilla
Antigua and Barbuda
Antilles, Netherlands
Saudi Arabia
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Barbuda (Antigua)
Belgium
Belize
Benin
Bermuda
Bhutan
Belarus (Byelorussia)
Bolivia
Bonaire (Netherlands Antilles)
Bosnia-Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cayman Islands
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde Islands
Central African Republic
Chile
China, People's Republic of
Truk (Micronesia, Federated States of)
Cyprus
Colombia
Congo (Brazzaville)
Congo, Democratic Republic of
Cook Islands
Korea, South
Costa Rica
Côte d'Ivoire (Ivory Coast)
Croatia
Curaçao (Netherlands Antilles)
Denmark
Djibouti
Dominican Republic
Dominica
Scotland
Egypt
United Arab Emirates
Ecuador
Eritrea
Spain (excluding Canary Islands, Ceuta and Melilla)
Estonia
United States New Jersey
United States New York
United States
Ethiopia
Fiji
Finland
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Grenada
Greenland
Guadeloupe
Guam
Guatemala
Guinea
Guinea Bissau
Equatorial Guinea
Guyana
French Guiana
Haiti
Honduras
Hong Kong
Hungary
Channel Islands (Guernsey)
Channel Islands (Jersey)
Faroe Islands
Virgin Islands (US)
British Virgin Islands
India
Indonesia
Iraq
Northern Ireland
Ireland, Republic of
Iceland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kosrae (Micronesia, Federated States of)
Kuwait
Kyrgyzstan
Laos
Lesotho
Latvia
Lebanon
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia (FYROM)
Madagascar
Madeira
Malaysia
Malawi
Maldives
Mali
Malta
Northern Mariana Islands
Morocco
Marshall Islands
Martinique
Mauritius
Mauritania
Monaco
Mexico
Micronesia (Federated States of)
Moldova
Mongolia
Montenegro
Montserrat
Mozambique
Namibia
Nepal
Nevis (St. Kitts)
Nicaragua
Niger
Nigeria
Norway
New Caledonia
New Zealand
Oman
Uganda
Uzbekistan
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Netherlands, The (Holland)
Wales
Peru
Philippines
Ponape (Micronesia, Federated States of)
Poland
French Polynesia
Puerto Rico
Portugal (excluding Azores and Madeira)
Qatar
Reunion
Rota (Northern Mariana Islands)
United Kingdom
England
Scotland
Northern Ireland
Wales
Russia
Rwanda
Republic of Yemen
Saba (Netherlands Antilles)
St. Barthelemy
St. Christopher (St. Kitts)
St. Croix (US Virgin Islands)
St. Eustatius (Netherlands Antilles)
St. John (US Virgin Islands)
St. Kitts (St. Christopher)
St. Lucia
St. Maarten (Netherlands Antilles)
San Marino
St. Martin (Guadeloupe)
St. Thomas (US Virgin Islands)
St. Vincent and the Grenadines
Saipan (Northern Mariana Islands)
Solomon Islands
El Salvador
Samoa
American Samoa
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovak Republic
Slovenia
Sri Lanka
Sweden
Switzerland
Suriname
Swaziland
Syria
Tajikistan
Tahiti
Taiwan
Tanzania
Chad
Czech Republic
Thailand
East Timor
Tinian (Northern Mariana Islands)
Togo
Tonga
Tortola (British Virgin Islands)
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Turkey
Tuvalu
Ukraine
Union Island
Uruguay
Vanuatu
Venezuela
Vietnam
Vatican City State
Wallis and Futuna
Yap
Zambia
Zimbabwe

Cost, delay and delivery methods.

The Manoush online store offers several delivery methods:

France:

- Free standard delivery with Colissimo

Average delivery time is between 3 to 5 working days depending on the destination.

Once Colissimo receives your package, you can track the progress of your order at any time on https://www.laposte.fr/outils/suivre-vos-envois using the package tracking number available from your online account under the order details, or as sent to you by email with your order confirmation.

- Express delivery with UPS

The express delivery with UPS cost 5 euros and the average delivery time is between 1 to 2 working days depending on the destination.

Once UPS receives your package, you can track the progress of your order at any time on www.ups.com using the package tracking number available from your online account under the order details, or as sent to you by email with your order confirmation.

- Courier delivery

Courier delivery is only available in Paris, it cost 5 euros and provided by 1001 courses from Monday to Friday. Delivery may be within the hour depending on the availability of products. For enquiries please contact our customer service: eshop@manoush.com

Foreign countries and overseas departments:

- Express Delivery with UPS

The delivery is available worldwide and cost 20 euros. The average delivery time depends on the area:

Delivery during the working day immediately following the date of order within most European business centres.
Delivery at the end of the second working day to the majority of commercial addresses located in the USA and primary Canadian business centres.
Delivery to Asia within two or three working days during the day.
Delivery on a given date, during the day, to other countries.

If you are not present, UPS will re-attempt delivery on the subsequent working day. After three attempted deliveries, the package will be returned to sender.

New delivery address. 

We offer the possibility of creating several delivery addresses within a single client account. Under the "My Account" section, you can modify or add an address to which you want deliveries to be made by clicking on " update ".

Reserve an article.

No articles can be reserved in our online store.

You can, however, contact a store so as to check on the availability of a product and to reserve this where possible.

To find out the contact details of your store, please visit the store section of our website.

Know the stock in stores.

By contacting the customer service team, you can receive information about items in stock at any store across the Manoush network, as well as stock information for previous collections.

Moreover, each Manoush store is able to view the stock levels available for the entire Manoush network. We advise you to directly contact a store who will be in a better position to answer your queries.

To find out the contact details of your store, please visit the store section of our website.

View articles in our old collection.

To view articles in our old collections, please contact the customer service team by email or telephone at: eshop@manoush.com, +331 44 88 97 98.

Article availability.

An article no longer appears on the website, why is this?
It is possible that some articles in our online store disappear at the end of the season. These products are removed during maintenance as they are unavailable and will not be in stock until the end of the season. You can still contact our customer service by email or by phone: eshop@manoush.com, +331 44 88 97 98 to get more information about the availability of an item.

Items photos.

The fundamental characteristics of articles are indicated in our online store under article specifications. Images, photos and colours of articles for sale may not exactly match the real colours due to the effects of the internet browser and screen resolution used. 

Fitting of the products.

To view the corresponding sizes of La Maison Manoush products, please visit the size guide information appearing under each product specification. 

Following the date of delivery, you have fourteen days to ask a return and to ship the item(s) in order to be refund for amounts already paid.

Articles should be returned new, in the original packaging and with a return number. You can editing the return number in "Orders placed" section, then "Details". You can then follow the statuts of the return in the "My return" section.

Find out more.